How Stripe Smart Retry Works
🏫 For schools using Onespot with Stripe, it's important to understand how failed payments are handled—and how Stripe helps automatically try again.
Stripe uses a feature called Smart Retries, which helps recover failed payments (like when a family’s credit card is declined or a bank account has insufficient funds).
🔎 What is Stripe Smart Retry?
Smart Retry is an automated feature that tries to collect payment again after a failed attempt. Instead of retrying at random, Stripe uses machine learning to pick the best day and time to try again, based on:
- Card issuer behavior
- Bank processing patterns
- Global payment trends
This helps increase the chances of success and reduces admin work for your team.
How Smart Retry Works with Onespot
When a family’s tuition or fee payment fails, Stripe will:
- Mark the payment as failed
- Queue it for a retry attempt
- Use Smart Retry logic to try again a few days later
If it still doesn’t go through, it will retry again (usually up to 4–5 total attempts over ~3 weeks).
📌 Important: Onespot uses Stripe’s Smart Retry system automatically for subscriptions and recurring invoices—no setup needed!
đź“Š Where to See Failed or Retried Payments
- In Stripe, go to the Payments tab and filter by “Failed” or “Retrying”
🔍 Why This Matters for Schools
- Reduces involuntary churn: Smart Retry recovers lost tuition due to temporary payment issues stripe.com+4stripe.com+4churnkey.co+4.
- Less manual follow-up: Eliminates the need for staff to manually retry failed charges.
- Works with Onespot billing: If a transaction fails, Stripe’s Smart Retry kicks in automatically.
đź“ť Summary
Stripe Smart Retry uses machine learning to automatically and intelligently retry failed payments—helping schools recover tuition with minimal effort. It works seamlessly with Onespot, reducing administrative manual retries and increasing successful collections.