Text Messages and Calls

In urgent situations, sending text messages and automated calls from your Onespot app is an effective way to quickly alert your community. Whether it’s an announcement or an important update, Onespot allows you to send messages via push notifications, SMS, and phone calls.

How to Send a Text Message or Robocall:

Go to Admin Superpowers – Navigate to the Communication.
Compose Your Message – Just like sending a push notification, type your message.
Choose Your Notification Method:
- Push Notification – Sends an in-app alert.
- Text Message (SMS) – Sends a message directly to users’ phones.
- Robocall – Delivers an automated voice message.

Bulk Messaging with the Text & Calling Tool (If you don't have users phone numbers)

You can upload a list of phone numbers and send bulk messages, ensuring that even non-app users receive the information.
Simply copy and paste the numbers, type your message, and choose whether to send it as an SMS or phone call.

This feature ensures that critical updates reach your community instantly, even if some members don’t have the app installed. 🚀

Why Use This Feature?

✅ Ensures critical alerts reach all users, even those without the app.

✅ Supports multiple communication methods (Push, SMS, and Robocalls).

✅ Allows for bulk messaging, saving time when reaching large groups.

With this step-by-step guide, you can effectively notify your community in real-time!

FAQ: Do we get unlimited text credits?

While text credits are not unlimited, the initial allocation is designed to comfortably support your school's communication needs throughout the academic year. Our aim is to facilitate effective messaging while promoting responsible and targeted use of SMS. Please note that push notifications offer unlimited usage.